Terms of Service

1.About this document

This is a public offer: an agreement between Beebro Group LLC (“Telvera”, “we”) and you, the company, sole proprietor or person who signs up in the app.telvera.io dashboard and uses the service (the “Client”, “you”).

This version applies to clients from all countries except the Russian Federation. Clients from Russia are covered by a separate version.

By signing up in the dashboard or paying for a package you accept these terms in full and without reservation (acceptance of the offer under Article 407 of the Civil Code of the Republic of Belarus). If you act on behalf of a company, you confirm that you are authorised to do so.

2.What the service does

Telvera confirms that a phone number belongs to a user by means of an incoming call:

1. Your server sends the user's number through the API and receives a number to call
2. The user calls that number from their phone; the call is dropped before it is answered
3. If the call came from the number you sent in time, the verification gets the “Verified” status and we report the result via webhook or in the API response

How the API works, its limits and formats are described in the API documentation. Whether the user is charged for the call depends on their mobile operator: as a rule, a call dropped before it is answered is free, but we cannot guarantee this.

3.Sign-up and account

• Sign-up and sign-in are by phone number confirmed with a call. The number is your login
• You are responsible for keeping your API keys, webhook secret and access to your phone safe. Anything done with your keys is deemed done by you
• If a key leaks, revoke it immediately in “Settings → API”
• You can delete your account in the settings. Unused checks are not refunded

4.Packages and payment

• You buy a package of checks in advance. The price of one check depends on the package size and is shown in the dashboard and on the website at the time of purchase
• Only a verified check is charged. If the user did not call in time, called from another number, the verification was cancelled or you are using a test key, nothing is charged
• Packages never expire. New packages are added to the remaining balance
• We give free checks at sign-up; the number is shown on the website. Free checks cannot be exchanged for money
• Payments are made in Belarusian rubles, US dollars or euros depending on your country, by bank card via bePaid or by invoice (for companies and sole proprietors)
• The service is deemed rendered when a verification is confirmed. No separate acceptance certificate is drawn up: the verification data in the dashboard serves as confirmation. Documents for every purchase are available in “Payments”

Card payments

Card payments are processed by the bePaid electronic payment system. The bePaid payment page meets PCI DSS Level 1 security requirements; card data is transmitted encrypted over TLS. We never receive or store your full card details.

Refunds

Purchased checks are not refunded in money, unless the payment was taken by mistake, the service was unavailable through our fault or the law expressly requires a refund. Write to hello@telvera.io and we will reply within 10 business days. Refunds for unused checks are made to the card used for payment and take 1 to 30 days to arrive depending on the bank. Invoice payments are refunded to the payer's bank account.

5.What is not allowed

You may not use Telvera to:

• verify numbers without their owners' knowledge or harvest number databases
• send spam, commit fraud or bypass restrictions of other services
• deliberately overload the service, guess keys or interfere with its operation
• resell access to the API without Telvera's written consent

If we see a violation, we may suspend access to the API and the account after notifying you via the contacts in the dashboard, or immediately in case of obvious abuse.

6.Users' personal data

You pass your users' numbers to us on your behalf: you are the controller of this data, we are the processor. You undertake to have a lawful basis for passing the numbers and to inform users about the verification. We process numbers only to confirm them and anonymise them within the periods stated in the Personal Data Processing Policy.

7.Availability and liability

• We aim for 99.9% monthly availability and give advance notice of planned maintenance
• The result of a verification also depends on mobile operators. We are not liable for their failures or for a user being unable to call
• Our liability is limited to the cost of checks you bought in the last 3 months
• Large clients may sign a separate contract with an SLA and individual pricing

8.Changes to the terms

We may change these terms. We notify you of material changes (price, charging rules, liability) in the dashboard at least 14 days in advance. If you keep using the service after the changes take effect, you accept them. The price of packages already bought does not change.

9.Governing law and disputes

This agreement is governed by the law of the Republic of Belarus. We first try to resolve disputes by negotiation: write to us and we will reply within 10 business days. If we cannot agree, the dispute is heard by the court at the location of Beebro Group LLC.

10.Company details