Terms of Service (Russia)

1.About this document

This is a public offer (Article 435 and Article 437(2) of the Civil Code of the Russian Federation): a contract between sole proprietor Alexander Alekseevich Aleshin (“Telvera”, “we”, the “Provider”) and you, the company, sole proprietor or person who signs up in the app.telvera.io dashboard and uses the service (the “Client”, “you”).

This version applies to clients from the Russian Federation. Clients from other countries are covered by a separate version.

Signing up in the dashboard or paying for a package is full and unconditional acceptance of the offer (Article 438(3) of the Civil Code of the Russian Federation). If you act on behalf of a company, you confirm that you are authorised to do so.

2.Subject of the contract

The Provider gives the Client access to the Telvera service, an application programming interface (API) and a dashboard for confirming phone numbers with an incoming call, and the Client pays for packages of checks:

1. The Client's server sends the user's number through the API and receives a number to call
2. The user calls that number from their phone; the call is dropped before it is answered
3. If the call came from the number sent in time, the verification gets the “Verified” status and we report the result via webhook or in the API response

How the API works, its limits and formats are described in the API documentation. Whether the user is charged for the call depends on their mobile operator: as a rule, a call dropped before it is answered is free, but we cannot guarantee this.

3.Sign-up and account

• Sign-up and sign-in are by phone number confirmed with a call. The number is your login and a simple electronic signature: actions in the dashboard and requests made with your API keys are deemed made by you
• You are responsible for keeping your API keys, webhook secret and access to your phone safe
• If a key leaks, revoke it immediately in “Settings → API”
• You can delete your account in the settings. Unused checks are not refunded

4.Price, payment and provision of services

• You buy a package of checks in advance (100% prepayment). The price of one check depends on the package size and is shown in rubles in the dashboard and on the website at the time of purchase
• Only a verified check is charged. If the user did not call in time, called from another number, the verification was cancelled or you are using a test key, nothing is charged
• Packages never expire. New packages are added to the remaining balance
• We give free checks at sign-up; the number is shown on the website. Free checks cannot be exchanged for money
• Payment is by bank card or SBP (via CloudPayments) or by invoice (for companies and sole proprietors). A fiscal receipt is issued under Federal Law No. 54-FZ
• VAT is not charged: ground (e.g. simplified tax system, Article 346.11(2) of the Tax Code)
• The service for each check is deemed rendered when it is verified. The parties agree not to draw up acceptance certificates: the verification data in the dashboard serves as confirmation. A closing document for companies is available on request at hello@telvera.io

Refunds

Purchased checks are not refunded in money, unless the payment was taken by mistake, the service was unavailable through our fault or the law expressly requires a refund. Write to hello@telvera.io and we will reply within 10 business days. Refunds are made the same way as the payment: to the card within 1 to 30 days depending on the bank, or to the payer's bank account for invoice payments.

5.What is not allowed

You may not use Telvera to:

• verify numbers without their owners' knowledge or harvest number databases
• send spam or advertising without recipients' consent (Federal Laws “On Advertising” and “On Communications”), commit fraud or bypass restrictions of other services
• deliberately overload the service, guess keys or interfere with its operation
• resell access to the API without Telvera's written consent

If we see a violation, we may suspend access to the API and the account after notifying you via the contacts in the dashboard, or immediately in case of obvious abuse.

6.Users' personal data

You pass your users' numbers to us on your instructions (Article 6(3) of Federal Law No. 152-FZ “On Personal Data”): you are the operator of this data, we process it on your behalf. You undertake to have a lawful basis for passing the numbers and to inform users about the verification. We process numbers only to confirm them, keep them confidential, apply the protection measures of Article 19 of Law No. 152-FZ and anonymise them within the periods stated in the Personal Data Processing Policy.

7.Availability and liability

• We aim for 99.9% monthly availability and give advance notice of planned maintenance
• The result of a verification also depends on mobile operators. We are not liable for their failures or for a user being unable to call
• Our liability is limited to the cost of checks you bought in the last 3 months and does not include lost profits
• The parties are released from liability in case of force majeure (Article 401 of the Civil Code)
• Large clients may sign a separate contract with an SLA and individual pricing

8.Changes and term

The contract is valid while you have an account. We may change these terms. We notify you of material changes (price, charging rules, liability) in the dashboard at least 14 days in advance. If you keep using the service after the changes take effect, you accept them. The price of packages already bought does not change.

9.Governing law and disputes

The contract is governed by the law of the Russian Federation. A pre-trial claim is mandatory: send it to hello@telvera.io or to the Provider's address; the response time is 10 business days. If we cannot agree, the dispute is heard by the court at the Provider's location (for disputes with companies and sole proprietors, the Arbitration Court of the Moscow Region).

10.Provider details